Terms of Service — Wake Up & Breathe

Wake Up & Breathe is a private video library of pilates classes from your instructor, Katy. You pay a monthly subscription (or use an invited/complimentary account), and in return you can watch the classes for as long as your subscription is active. The videos are for your personal use only — please don't share your login or the videos. Pilates is exercise: move within your own limits, and check with a doctor first if you're unsure. You can cancel any time and keep access until the end of the period you've paid for. If something here isn't clear, email us — we're a small studio, and we'd rather talk than argue.

1. Who we are & how to contact us

• The service:Wake Up & Breathe (https://wakeupandbreathe.uk) — a subscription video platform for pilates classes.
• Who runs it: Katy Harvey trading as Wake Up & Breathe
• Address: 18 Garrett Apartments, 14-18 Ravensbury Terrace, SW18 4SB, London, UK
• Contact: [email protected]

These terms are a contract between you and us. The privacy side of things — what data we collect and why — lives in our Privacy Notice, which sits alongside these terms.

2. These terms, and when they apply

• These terms apply when you create an account, claim an invitation, or subscribe — you accept them by ticking the agreement box (“I agree to the Terms of Service and have read the Privacy Notice”) at sign-up.
• You must be at least 18 to hold a subscription.
• You need an account, a reasonably modern web browser, and an internet connection to use the service. We don't supply apps; the service is the website.

3. Your account

• Give us accurate details, and keep them up to date (you can change your password on your account page; to change the email address on your account, contact us — see §14).
• Your account is personal. Keep your password to yourself and don't share your login — each subscription is for one person.
• If you think someone else has used your account, tell us and change your password.

4. Subscriptions, invitations & payment

• The price you'll pay is always shown on the checkout page before you confirm. We never see or store your card number — payment is handled entirely by Stripe.
• If a renewal payment fails, Stripe will retry it over the following days, and your access continues for a short grace period while that happens; if the payment still can't be collected, your access is paused until it succeeds or you update your card on your account page.
• Price changes:we can change the subscription price, but we'll email you at least 30 daysbefore a change takes effect, so you can cancel first if you'd rather.

5. Cancelling, cooling-off & refunds

• Cancel any time.Go to your account page → “Manage subscription” (the Stripe customer portal) and cancel. You keep access until the end of the period you've already paid for, and you won't be charged again. We don't do cancellation phone calls, retention offers, or hoops.
• Your first 14 days.If you cancel within 14 days of first subscribing, we'll refund your payment in full, no questions asked. (This is more generous than the legal cooling-off minimum, which would let us deduct for the days you had access — we'd rather keep it simple.)
• After the first 14 days:payments already made aren't refundable when you cancel — you simply keep access until the paid-up period ends, and you're never charged again.
• This section doesn't limit any rights you have under consumer law (see §11).

6. The classes, and what you may do with them

• All videos, music, images, text and branding on the service belong to us or our licensors.
• While your subscription is active, you have a personal, non-commercial, non-transferable licence to stream the classes for your own use.
• Please do not: download, screen-record, or copy the videos; share, re-post, or re-stream them anywhere; use them to teach your own classes commercially; or share your login so others can watch (see §3).
• We add, update, and occasionally retire classes — the library will change over time. A specific class being available today isn't a promise it will be there forever.

7. Health & safety — please read this one properly

• Pilates is physical exercise, and any exercise carries some risk of injury. You are responsible for exercising within your own limits.
• Check with your GP or another qualified health professional before starting, especially if you are pregnant, have an injury or medical condition, or haven't exercised in a while.
• The classes are general group instruction, not personal medical or physiotherapy advice. If you choose to tell us about goals or injuries in your profile, that helps your instructor pitch her guidance — it does notcreate a medical or therapeutic relationship, and it's not a substitute for professional advice.
• Stop immediately if you feel pain, dizziness, or discomfort during a class.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence — the law doesn't allow that, and we wouldn't try.

8. Acceptable use

Don't: break the law using the service; attempt to bypass the paywall or video protection; probe, scan, or attack the service; scrape or bulk-download anything; or harass the people who run it. We're one instructor and one admin — be kind.

9. When we can suspend or end your access

• You can end things any time by cancelling (§5) and, if you want your account deleted entirely, emailing [email protected] (see the Privacy Notice for how deletion works).
• Wecan suspend or close your account if you seriously or repeatedly breach these terms (for example, sharing your login or redistributing videos). Unless the breach is severe, we'll warn you by email first and give you a chance to put it right. If we close your account for breach partway through a paid period, we'll refund the unused remainder— we end the relationship, we don't keep the money.
• We can also close the service itself (see §10).

10. Availability, changes & the service itself

• We're a small, independent service and we aim to keep it available all the time, but we can't promise uninterrupted access — there will occasionally be maintenance, updates, or faults. We don't offer service credits. (Your statutory rights if the service seriously underdelivers are unaffected — see §11.)
• If we ever decide to close Wake Up & Breathe permanently, we'll give you at least 30 days' notice by email and refund any payment covering time after the closing date.

11. Our responsibility to you (liability)

• If we break this contract, we're responsible for loss or damage you suffer that's a foreseeableresult of our breach or our failure to use reasonable care — but not for loss that wasn't foreseeable, and not for business losses (the service is for personal use).
• We don't exclude or limit liability where it would be unlawful to do so — including death or personal injury caused by our negligence, fraud, and your statutory rights as a consumer under the Consumer Rights Act 2015 (digital content and services must be as described and provided with reasonable care and skill).
• Subject to the above, our total liability to you is capped at the amount you paid us in the 12 months before the claim.

12. Changes to these terms

We may update these terms from time to time (for example, if the law changes or we add features). If a change meaningfully affects you, we'll email you before it takes effect, and if you don't like it you can cancel before it starts. The “last updated” date at the top shows the current version.

13. The legal bits

• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland, you can also bring proceedings in your home courts).
• If any part of these terms turns out to be unenforceable, the rest still stands.
• These terms are between you and us — nobody else has rights under them.

14. Contact

Questions, problems, complaints: [email protected]. We'd genuinely rather hear about a problem and fix it.

See also our Privacy Notice.